Is there parking near the salon?
On-street parking is available around Pontcanna, with a mix of free, paid and permit-only spaces. Pontcanna Fields Car Park, off Fields Park Road, is another option. Spaces can be limited, so please allow extra time and check local signs for charges, time limits and restrictions.
How do I book an appointment?
Please call 029 2297 0444 to arrange your appointment or discuss it with us in the salon.
I’m a new customer — will I need to pay a deposit?
Some services require a deposit. We’ll explain the amount and any consultation or skin-test requirements when you book. Your deposit counts towards the price of your appointment.
How can I pay?
We accept cash and card payments. Any deposit is deducted from your total, and the remaining balance is payable on the day. Prices are in pounds sterling (£).
How much notice do I need to cancel or rearrange?
Please call us and give at least 24 hours’ notice. With sufficient notice, your deposit can be transferred to a new appointment. With less notice, or if you miss your appointment, we may retain an amount reflecting our reasonable loss. See our Terms & Conditions for more information.
What happens if I’m running late?
Please phone us as soon as possible. If you arrive more than 30 minutes late, we may not have enough time to complete your service. We’ll do our best to accommodate you, but our late-cancellation policy may apply if the appointment cannot go ahead.
How long are gift vouchers valid, and can I use them over more than one visit?
Gift vouchers are valid for 12 months from purchase. Unspent credit carries forward for use on another visit until the original expiry date; a part-payment does not extend the expiry date. Please contact us with questions about your voucher.
Do I need a patch test / skin test?
You may need an allergy-alert test before your colour appointment. We’ll confirm the requirements for your chosen service and products when you book, including whether a consultation or strand test is also needed.
Where a 48-hour allergy-alert test is required, it must be completed before your colour appointment. This can apply to returning clients as well as new clients. Please tell Barrie about any previous reactions to hair colour when booking.
If the required checks haven’t been completed in time, we’ll need to rearrange your colour service. Call 029 2297 0444 to check what you need and arrange your visit.
Should I tell you about allergies or health concerns?
Please discuss any allergies, previous reactions, injuries or health conditions relevant to your service privately with your stylist. If a treatment appears unsafe or unsuitable, we may decline or postpone it and discuss alternatives.
Can your terms change?
We may update our terms as the salon develops. Updates apply to future bookings and do not remove your rights or change agreed terms for an existing booking without your agreement. Read our Terms & Conditions.
Where is the salon?
You’ll find us in the heart of Pontcanna at 177 Kings Road, Pontcanna, Cardiff, CF11 9DF. Find us and view the map.
Can I buy haircare products?
Selected professional products are available in the salon. Ask us for advice and current availability.
Can I discuss accessibility before visiting?
Please call us with your requirements so we can discuss your visit. Read our Accessibility Statement.