These terms explain what to expect when booking an appointment with Limelight Hair or using our website. If you have a question, please call 029 2297 0444.
Appointments & bookings
Please call the salon to arrange an appointment and discuss the service you need. Sending an enquiry through our website does not confirm a booking.
Some services require a deposit. We’ll explain the amount and booking arrangements before you make a payment.
Please arrive on time. If you are running late, call us as soon as possible. Arriving more than 30 minutes late may mean we cannot complete your service, and our cancellation policy may apply.
Deposits & payments
Where a deposit is required, it will count towards the price of your appointment. The remaining balance is payable on the day. We accept cash and card payments.
Prices are quoted in pounds sterling (£). We’ll explain the price or basis of a quote before your service begins and agree any changes or additional services with you.
Cancellations & missed appointments
Please give at least 24 hours’ notice to cancel or rearrange. With sufficient notice, your deposit can be transferred to a new appointment.
For late cancellations or missed appointments, we may retain your deposit to cover the loss caused by the unused appointment. Repeated late cancellations or missed appointments may mean full payment is required in advance for future bookings.
Any amount retained will reflect our reasonable loss, taking account of costs saved and whether the appointment can be filled. Deposits already paid count towards any charge.
Read our booking, deposit and cancellation FAQs for details.
Gift vouchers
Limelight Hair gift vouchers are valid for 12 months from the date of purchase. If you spend part of a voucher, the remaining credit can be used on a later visit until the original expiry date. Using part of the voucher does not extend its validity.
Please contact the salon if you have a question about your voucher or remaining balance.
Services & pricing
Appointments and services are subject to availability. Please contact us for current prices and advice about the most suitable service for your hair.
Some colour services or other treatments may require a consultation or skin test beforehand. We’ll explain any requirements when you book. A service may need to be postponed if the necessary checks have not been completed.
We may update our published prices and service range. Any change affecting an existing booking will be discussed with you before you decide whether to proceed.
Your comfort & safety
Please tell your stylist about allergies, previous reactions, injuries or health conditions relevant to your service. You can discuss these privately with us; please avoid including sensitive medical information in the website enquiry form.
If a treatment appears unsuitable or unsafe, we may decline or postpone it and discuss alternatives with you. Please contact us in advance about accessibility needs so we can explain the support available.
Personal belongings
Please keep valuables with you and take care of your belongings during your visit. Let us know straight away if something is lost or damaged so we can look into it. This does not exclude our responsibility where loss or damage is caused by our negligence.
Our service & your rights
We aim to provide every service with reasonable care and skill. If you are unhappy with any part of your visit, please contact Barrie at the salon so we can discuss your concerns and an appropriate way forward.
Nothing in these terms limits your statutory consumer rights or excludes our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.
Using our website
Website information is provided to help you learn about Limelight Hair and our services. If you spot an error or need clarification, please contact us.
Links to other websites are provided for convenience. Those sites have their own terms and privacy practices, which you should check before using them.
Our branding and original website content belong to Limelight Hair. Other photographs, product images, trademarks and quoted reviews belong to their respective owners. Please obtain permission from the relevant rights holder before reusing protected material, except where the law permits otherwise.
Updates to these terms
We may update these terms as our services develop. Updates will apply to future bookings and will not remove rights or change agreed terms for an existing booking without your agreement.
Contact Limelight Hair
177 Kings Road, Pontcanna, Cardiff, CF11 9DF
Telephone: 029 2297 0444